https://helpforum.sky.com/t5/Broadband/Internwr-iaconnectng/m-p/5223426#M554577 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4629619">@Michalruchaster</a>&nbsp;you are not talking to Sky by posting in this forum if you need their help you will havecto call and speak to an agent.&nbsp;<BR /><BR /></P><P>From thecsymptoms you describe the hub is losing connection to the exchange (red light), then trying to renconnrct (flashing green) and connecting (white light). It is possible but unlikely the service checkervin the My Sky app has picked up,the issuecand will offer to book an engineer. Calling Sky may also getvthecsame outcome but depending on how long this is has been hapoening and thevnumber of drops Openreach shose network Sky use may not becwilling t oncommitt an engineer until the automatic systems managing the line have had an opportunity to work which takescacweek or so.</P> Tue, 03 Mar 2026 15:07:44 GMT Chrisee 2026-03-03T15:07:44Z https://helpforum.sky.com/t5/Broadband/Internwr-iaconnectng/m-p/5223423#M554576 <P>Hello Hope you well? We have issue with ours internet Broadband from yesterday.Onternet every 10min getting disconnected the light on router get red and after green then white. This happen from yesterday every 10min please sort this issue ASAP I have done all steps from the help desc .This is my phone&nbsp;</P> Tue, 03 Mar 2026 15:01:56 GMT https://helpforum.sky.com/t5/Broadband/Internwr-iaconnectng/m-p/5223423#M554576 Michalruchaster 2026-03-03T15:01:56Z https://helpforum.sky.com/t5/Broadband/Internwr-iaconnectng/m-p/5223426#M554577 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4629619">@Michalruchaster</a>&nbsp;you are not talking to Sky by posting in this forum if you need their help you will havecto call and speak to an agent.&nbsp;<BR /><BR /></P><P>From thecsymptoms you describe the hub is losing connection to the exchange (red light), then trying to renconnrct (flashing green) and connecting (white light). It is possible but unlikely the service checkervin the My Sky app has picked up,the issuecand will offer to book an engineer. Calling Sky may also getvthecsame outcome but depending on how long this is has been hapoening and thevnumber of drops Openreach shose network Sky use may not becwilling t oncommitt an engineer until the automatic systems managing the line have had an opportunity to work which takescacweek or so.</P> Tue, 03 Mar 2026 15:07:44 GMT https://helpforum.sky.com/t5/Broadband/Internwr-iaconnectng/m-p/5223426#M554577 Chrisee 2026-03-03T15:07:44Z