https://helpforum.sky.com/t5/Broadband/Broadband-Speed/m-p/5223344#M554558 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4629439">@dawny224</a>&nbsp;</P> <P>If you want this investigated then as we are customers here you will need to call</P> <P>Sky on 150 from your landline or Sky mobile phone.</P> Tue, 03 Mar 2026 13:24:59 GMT caesarome 2026-03-03T13:24:59Z https://helpforum.sky.com/t5/Broadband/Broadband-Speed/m-p/5223285#M554549 <P>We were told that our speed would be a guaranteed 609mbps when we moved over. But unfortunately we have not had this. The speed isn't bad but it's nothing like the speed we were told / expecting. Could this be looked at please? I have random screen shots of the actual speed but I will be monitoring this daily from now on. Thank you.&nbsp;<BR />Dawn Phillips&nbsp;</P> Tue, 03 Mar 2026 11:49:18 GMT https://helpforum.sky.com/t5/Broadband/Broadband-Speed/m-p/5223285#M554549 dawny224 2026-03-03T11:49:18Z https://helpforum.sky.com/t5/Broadband/Broadband-Speed/m-p/5223344#M554558 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4629439">@dawny224</a>&nbsp;</P> <P>If you want this investigated then as we are customers here you will need to call</P> <P>Sky on 150 from your landline or Sky mobile phone.</P> Tue, 03 Mar 2026 13:24:59 GMT https://helpforum.sky.com/t5/Broadband/Broadband-Speed/m-p/5223344#M554558 caesarome 2026-03-03T13:24:59Z https://helpforum.sky.com/t5/Broadband/Broadband-Speed/m-p/5223571#M554598 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4629439">@dawny224</a>&nbsp;Look at your speed checker, broadband and then the &gt; to expand and see the connection recorded by sky, there is a 30 day history, and that is what sky goes bye!</P><P>&nbsp;</P><P><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P><P>&nbsp;</P> Tue, 03 Mar 2026 18:28:42 GMT https://helpforum.sky.com/t5/Broadband/Broadband-Speed/m-p/5223571#M554598 JimM1 2026-03-03T18:28:42Z