Broadband connection keeps going off

RossGille — Tue, 03 Mar 2026 10:51:04 GMT

Morning, Our Internet has been terrible for weeks the router keeps flashing orange for quite a while then comes back on as this morning its been off for over 1 hour and we both work at home. Can you send a engineer or a new router please. Rosd

Moderator note: subject of thread updated to better reflect the conversation

Re: Broadband

caesarome — Tue, 03 Mar 2026 10:10:26 GMT

@RossGille

As we are customers here we can not arrange an engineer for you.

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

topic Re: Broadband in Broadband

Broadband connection keeps going off

Re: Broadband