topic Re: No upstairs connection in Broadband

No upstairs connection

DudleyD — Mon, 02 Mar 2026 17:48:16 GMT

My son, in an upstairs room, can't connect his computer to the wfi

Re: No upstairs connection

JimM1 — Mon, 02 Mar 2026 18:09:35 GMT

@DudleyD Is the downstairs all working fine, plus any other device when you try upstairs do they connect fine?

Re: No upstairs connection

DudleyD — Mon, 02 Mar 2026 21:25:06 GMT

Downstairs is working fine and upstairs the sky TV, and two laptops connecting without any problems. Mobiles working throughout the house.

Re: No upstairs connection

JimM1 — Mon, 02 Mar 2026 21:34:30 GMT

@DudleyD Then it is looking like the wireless wifi connection on the PC is not connecting especially if you get a mobile signal or your laptop in the room were the pc is!

Re: No upstairs connection

DudleyD — Mon, 02 Mar 2026 21:43:42 GMT

Yes, I agree. Strange though how the computer can pick up neighbours wfi signal.

The Sky help desk tried getting me to change the security setting, made no difference.

They are going to send out a wfi booster.

Re: No upstairs connection

JimM1 — Mon, 02 Mar 2026 21:48:13 GMT

@DudleyD Has the PC ever worked or connected to the sky Hub? From the links below say which is yours?

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

https://www.sky.com/help/articles/sky-wifi-booster-what-do-you-need-help-with

Re: No upstairs connection

DudleyD — Mon, 02 Mar 2026 21:49:55 GMT

Using a booster, it used to connect to a BT hub.

It did momentarily connect to this Sky hub but lost this connection which couldn't then be reconnected

Re: No upstairs connection

JimM1 — Mon, 02 Mar 2026 21:59:15 GMT

@DudleyD Then you need to go into the wireless wifi properties, see all the connections and tell the PC to forget them one by one....

The links above on post 6 say which sky hub you are using or just say White sky Max or Black sky Broadband Hub!

Take it this is all new and you moved from BT to sky, if you have not done so yet, also have a look at the Broadband Shield settings, those will not effect getting connected though!

https://www.sky.com/help/articles/sky-broadband-shield-start

Re: No upstairs connection

DudleyD — Tue, 03 Mar 2026 09:29:07 GMT

Thanks. And we have the Sky Max Hub