topic Re: No broadband in Broadband

No broadband

Islandlife — Mon, 02 Mar 2026 23:14:03 GMT

Broadband has just gone off. Checker says there's no issues but clearly there is

Re: No broadband

Julie3859 — Mon, 02 Mar 2026 23:31:43 GMT

Mine's out, I'm in Argyll. The checker says all well, but it's not!

Re: No broadband

Millieglen — Mon, 02 Mar 2026 23:52:35 GMT

In Argyll too. Having the same problems

Re: No broadband

Julie3859 — Mon, 02 Mar 2026 23:55:08 GMT

That's reassuring! I'm in Kintyre so services a bit dodgy.

Re: No broadband

Shoana46 — Tue, 03 Mar 2026 00:01:33 GMT

Im argyll too and been off for last 40 mins , sky app sayin no problems too!

Re: No broadband

LiamB211 — Tue, 03 Mar 2026 00:12:34 GMT

Mine is out too, Isle Of Arran. Service says no problems but but there clearly is. Green light flashing for 25 minutes now after resetting it 3-4 times

Re: No broadband

RK2009 — Tue, 03 Mar 2026 00:29:41 GMT

I'm in NW London - same issue. Internet light on router is amber and Sky app broadband teat "check" states all is well. Hmmm....

Re: No broadband

Shoana46 — Tue, 03 Mar 2026 00:33:16 GMT

I have just unplugged for 1 min and switched bk on , same prob so pressed and held the reset button for 20 seconds and everything seems to okay (well for now) worth a try people. 👍🏼

Re: No broadband

RK2009 — Tue, 03 Mar 2026 00:37:31 GMT

Ta. Will try this and report back. 10sec reset didn't work previously....fingers Xd

Re: No broadband

RK2009 — Tue, 03 Mar 2026 00:39:13 GMT

Alas, didn't work for me 😭. Maybe it's a different issue. Thanks for posting though

Re: No broadband

Shoana46 — Tue, 03 Mar 2026 00:42:35 GMT

Ah sorry it didnt work for you, hope its back on soon... skys getting really poor with their service these days time for a change i think for me.

Re: No broadband

Diane42 — Tue, 03 Mar 2026 03:04:08 GMT

Same issue here for me. Flashing green light and no internet for almost 1 hour. Durham area

Re: No broadband

Daniel0210 — Tue, 03 Mar 2026 05:25:12 GMT

For those of you having an issue before midnight this link provides information about the coloured lights you may see on the various hubs https://www.sky.com/help/articles/hub-lights-explained-start

If you are having a broadband issue the first thing to do (even if you’ve already tried it), is use this link to check if there are any outages or issues nearby that may identify a known fault, perhaps affecting multiple households ~
https://www.sky.com/servicechecker

NOTE: The Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so perhaps try it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

🔹

Red light on ONT?; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Bad weather?; Adverse weather can also impact your broadband.

Working from home?; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

🟣

For those with issues starting between midnight and 7am could be essential overnight maintenance taking place which is carried out then to minimise disruption. There’s no pre-warning of this. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or try the advice given at the start of my post.