topic Re: Sky Max Hub stuck setting up in MySky App in Broadband

Sky Max Hub stuck setting up in MySky App

Jane19741 — Wed, 18 Sep 2024 07:22:57 GMT

I've had the sky Max Hub for a week now and during that time the my sky app just has a spinning orange circle with we're setting up your hub and I am not able to access any of the features. I called yesterday and was advised to reset the hub and also uninstall and reinstall the my sky app which I have done and I still have the same issue.

The internet itself works fine however the wifi booster sent by Sky is unable to connect to it so I don't have interent in all my rooms.

Re: Sky Max Hub stuck setting up in MySky App

Addie15 — Thu, 19 Sep 2024 11:30:36 GMT

Hi there, @Jane19741. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Max Hub stuck setting up in MySky App

Leighton8008 — Fri, 20 Sep 2024 22:27:44 GMT

I have the same issue, did you get this resolved?

Re: Sky Max Hub stuck setting up in MySky App

Debs20230 — Sat, 19 Oct 2024 08:17:06 GMT

I have the same issue and can only get broadband in the one room which is useless, regret taking out sky broadband!

Re: Sky Max Hub stuck setting up in MySky App

Andyquid — Tue, 19 Nov 2024 20:52:32 GMT

Same issue here! Incredibly annoying as my previous Sky setup worked fine!

Re: Sky Max Hub stuck setting up in MySky App

Fitzybhoy79 — Sat, 01 Feb 2025 18:02:21 GMT

I am having the same issue did you get it fixed?

Re: Sky Max Hub stuck setting up in MySky App

williamsands — Fri, 28 Feb 2025 08:43:58 GMT

Just received the Sky Max Hub and Sky Max Pod yesterday and I'm having the exact same issue-endless spinning orange icon in the MySky App set up page and Sky PMax Pod won't connect to Hub even when plugged in right next to the new Hub.
But my WIFI is all working, except when you walk down the hallway-very limited range compared to the previous black WIFI Hub.

Re: Sky Max Hub stuck setting up in MySky App

N0neofyb — Mon, 03 Mar 2025 17:14:45 GMT

Hi, same issue here, did you find a way to resolve it? Thanks

Re: Sky Max Hub stuck setting up in MySky App

LJONES2209 — Tue, 13 Jan 2026 15:00:19 GMT

I am also having thr same issue as all the above, been on the phone several times to sky, engineer has called out and no resolution to this. The signal keeps dipping in and out, booster just flashing white. Have reset, restarted, deleted app, done all the above steps and stiill nothing, extremely frustrating.

Re: Sky Max Hub stuck setting up in MySky App

shoreboy — Thu, 15 Jan 2026 08:25:21 GMT

Same here, its such shoddy service especially since they sell the upgrade to Max separately and you cant even use it as a result.

Re: Sky Max Hub stuck setting up in MySky App

Gib3 — Sun, 01 Mar 2026 21:09:04 GMT

Have the sane issue

Re: Sky Max Hub stuck setting up in MySky App

JimM1 — Sun, 01 Mar 2026 21:17:45 GMT

@Gib3 Have you called sky about you app and sky Max not connecting?

Re: Sky Max Hub stuck setting up in MySky App

Gib3 — Sun, 01 Mar 2026 23:22:38 GMT

Yes bet didn't see this issue until after as was ringing about parently controls will ring again tomorrow

Re: Sky Max Hub stuck setting up in MySky App

JimM1 — Sun, 01 Mar 2026 23:27:57 GMT

@Gib3 If this is just a new connection to sky with the sky Max hub it does sometimes take a few days to get setup correctly, but if not then you do need sky to take a look and see that the Hub is Matching your account, they are both tied together very tightly....