https://helpforum.sky.com/t5/Broadband/Wifi-issue/m-p/5221868#M554277 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4627822">@Val194-</a>&nbsp;</P> <P>If you have Sky Fibre and your ONT shows a red light then have a read of this:<BR /><A href="https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#" target="_blank">https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#</A></P> <P><BR />If nothing there helps then the first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If there isn't try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Sun, 01 Mar 2026 10:26:32 GMT caesarome 2026-03-01T10:26:32Z https://helpforum.sky.com/t5/Broadband/Wifi-issue/m-p/5221850#M554272 <P>Need someone to look at it</P> Sun, 01 Mar 2026 09:57:27 GMT https://helpforum.sky.com/t5/Broadband/Wifi-issue/m-p/5221850#M554272 Val194- 2026-03-01T09:57:27Z https://helpforum.sky.com/t5/Broadband/Wifi-issue/m-p/5221857#M554275 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4627822">@Val194-</a>&nbsp;If you cannot do it but need the assistance off sky, dial 150 from your sky Talk landline if it is working, or a sky mobile it is the same number!</P> Sun, 01 Mar 2026 10:06:41 GMT https://helpforum.sky.com/t5/Broadband/Wifi-issue/m-p/5221857#M554275 JimM1 2026-03-01T10:06:41Z https://helpforum.sky.com/t5/Broadband/Wifi-issue/m-p/5221868#M554277 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4627822">@Val194-</a>&nbsp;</P> <P>If you have Sky Fibre and your ONT shows a red light then have a read of this:<BR /><A href="https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#" target="_blank">https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#</A></P> <P><BR />If nothing there helps then the first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If there isn't try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Sun, 01 Mar 2026 10:26:32 GMT https://helpforum.sky.com/t5/Broadband/Wifi-issue/m-p/5221868#M554277 caesarome 2026-03-01T10:26:32Z