topic Re: WiFi in house not working in Broadband

WiFi in house not working

Sara17 — Sat, 28 Feb 2026 13:21:16 GMT

I've tested the wifi and it says it's good however nothing will connect to it. Tv won't download anything and our phones and iPads won't connect

Re: WiFi in house not working

JimM1 — Sat, 28 Feb 2026 13:30:06 GMT

@Sara17 Is it the wireless wifi signal or the Broadband Internet, both are different conditions and fault's. See the help below that may give you some idea!

This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!
https://www.sky.com/help/articles/hub-lights-explained-start

Re: WiFi in house not working

caesarome — Sat, 28 Feb 2026 13:29:38 GMT

@Sara17

Try rebooting your broadband hub at the mains, if this doesn't fix it then give this a try:

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.