topic Re: Fibre cable needs moving in Broadband

Fibre cable needs moving

Laura459 — Fri, 27 Feb 2026 17:09:51 GMT

The Full fibre installation by openreach had wiring running across window sills, up and down the front of upvc clading and entry to the house made through the cladding. At the time, i was told the cables could not be routed any other way. Fast forward and i need new windows cladding/render, sofits and facias After contacting Openreach via their website, I was told to contact Sky, where upon i was told to email Openreach and to include the details and photos. Really?😭 Where do i go now

Re: Fibre cable needs moving

splatto — Fri, 27 Feb 2026 17:47:16 GMT

Going back a couple of years when I still had the old copper wire and needed the phone line moved from the fascia boards to the wall I just phoned Openreach and they came and moved it. I never told Sky about it at all.

Re: Fibre cable needs moving

Marjoribanks — Fri, 27 Feb 2026 18:57:08 GMT

Why didn't the openreach engineer mount the fibre dropwire clamp on the upper left, front elevation of your house, possibly on the brickwork, and route down, mounting the customer splice box directly below. Punch through internally to the ground floor, and it's in virtually a straight line. No unsightly cowboy wiring or damage to your cladding. You would have to have moved your router location. Think that would have been a better option though.

The Full fibre installation by openreach had wiring running across window sills, up and down the front of upvc cladding and entry to the house made through the cladding. At the time, i was told the cables could not be routed any other way. Fast forward and i need new windows cladding/render, sofits and facias After contacting Openreach via their website, I was told to contact Sky, where upon i was told to email Openreach and to include the details and photos. Really?😭 Where do i go now

Re: Fibre cable needs moving

Chrisee — Sat, 28 Feb 2026 08:15:51 GMT

@Laura459 I thinnk you may have been given incorrect advice when you called so I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

See here for more on how esccalation works My Post Has Been Escalated – What Happens Next on Sky Community

Re: Fibre cable needs moving

Laura459 — Sat, 28 Feb 2026 10:14:43 GMT

Thanks so much for the help and escalating the issue. At the time it was fitted I was mourning the death of my husband and was also suffering from a cancer diagnosis myself. Not an excuse but I'm in a different place now and want to get some repair work undertaken to my home.

Re: Fibre cable needs moving

Laura459 — Wed, 04 Mar 2026 12:29:57 GMT

Hi Chrisee, thanks for escalating but Sky do not seem to be responding and it's been nearly a week. Any idea where I go from here.
Many thanks

Laura

Re: Fibre cable needs moving

arcadeavenger — Wed, 04 Mar 2026 12:42:07 GMT

Hi @Laura459 I am sorry you've not had a response. I have resent an invite to you now.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Fibre cable needs moving

Laura459 — Thu, 05 Mar 2026 12:07:58 GMT

Hi, again, still no icon available to enter the chat. Please advise.

Re: Fibre cable needs moving

arcadeavenger — Thu, 05 Mar 2026 12:19:32 GMT

Hi Laura, I have re-sent the invite to you now. Thanks for escalating this.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Fibre cable needs moving

Laura459 — Thu, 05 Mar 2026 12:34:51 GMT

You say you have resent this invite for a private chat but the bubble in the bottom left hand of the screen to access it never appears.

Re: Fibre cable needs moving

Chrisee — Thu, 05 Mar 2026 12:48:38 GMT

@Laura459 try a different browser or disableca pop-up blocker if you are running one.

Re: Fibre cable needs moving

Laura459 — Thu, 05 Mar 2026 13:08:16 GMT

Thanks Chrisee, bloody Apple phones!