topic Re: Email about hub in Broadband

Email about hub

Gemma873 — Fri, 27 Feb 2026 13:32:14 GMT

I received a email about my hub months ago & been trying to get a new one.

My internet has been slow & videos take ages to un blur.

Re: Email about hub

Chrisee — Fri, 27 Feb 2026 13:40:38 GMT

@Gemma873 changing the hub is unlikely to improve speeds to bthe hub but the older flat Sky hubs need replacing as they no longer meet current security requirements. The email,had a link to grt a new hub or just call Sky.

You can check the speed to your hub by runnning the service checker in the My Sky app or website as Sky tests thst everyday. If thst is yhe issue talk to Sky but if the speed is as it should be then your issue can be down to acslow wifinconnection in your homecshichbthe new hub may help with.

Re: Email about hub

caesarome — Fri, 27 Feb 2026 13:57:49 GMT

@Gemma873

You can order your replacement hub via this link:

https://sky.com/skyhuboptions