https://helpforum.sky.com/t5/Broadband/Wfi-not-connecting/m-p/5220759#M554060 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4626486">@Lucy237</a>&nbsp;Give sky a call or run the diagnostic.</P><P>&nbsp;</P><P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P><P>You can also run the test via the MySky app on a mobile data connection.</P><P>Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.</P><P>If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).</P><P>&nbsp;</P><P>If just starting with sky today, then it is up until midnight for the service!</P> Fri, 27 Feb 2026 11:29:57 GMT JimM1 2026-02-27T11:29:57Z https://helpforum.sky.com/t5/Broadband/Wfi-not-connecting/m-p/5220728#M554052 <P>Recieved my hub. Solid white. Not connecting to my phone or laptop. Have reset pressing WSP for 30 seconds. And I've also turned off waiting for 5 minutes and on again. Still solid white but not connecting still</P> Fri, 27 Feb 2026 10:53:40 GMT https://helpforum.sky.com/t5/Broadband/Wfi-not-connecting/m-p/5220728#M554052 Lucy237 2026-02-27T10:53:40Z https://helpforum.sky.com/t5/Broadband/Wfi-not-connecting/m-p/5220759#M554060 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4626486">@Lucy237</a>&nbsp;Give sky a call or run the diagnostic.</P><P>&nbsp;</P><P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P><P>You can also run the test via the MySky app on a mobile data connection.</P><P>Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.</P><P>If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).</P><P>&nbsp;</P><P>If just starting with sky today, then it is up until midnight for the service!</P> Fri, 27 Feb 2026 11:29:57 GMT https://helpforum.sky.com/t5/Broadband/Wfi-not-connecting/m-p/5220759#M554060 JimM1 2026-02-27T11:29:57Z