https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5220698#M554047 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3756383">@Clairebear74</a>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Fri, 27 Feb 2026 10:27:54 GMT caesarome 2026-02-27T10:27:54Z https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5220645#M554041 We have no internet even though the checker says its fine Fri, 27 Feb 2026 09:50:05 GMT https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5220645#M554041 Clairebear74 2026-02-27T09:50:05Z https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5220698#M554047 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3756383">@Clairebear74</a>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Fri, 27 Feb 2026 10:27:54 GMT https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5220698#M554047 caesarome 2026-02-27T10:27:54Z