https://helpforum.sky.com/t5/Broadband/My-house-move/m-p/5220639#M554039 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4626385">@Rachel258</a>&nbsp;You may want to run the diagnostic so linked that below for you!</P><P>&nbsp;</P><P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P><P>You can also run the test via the MySky app on a mobile data connection.</P><P>Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.</P><P>If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).</P> Fri, 27 Feb 2026 09:38:31 GMT JimM1 2026-02-27T09:38:31Z https://helpforum.sky.com/t5/Broadband/My-house-move/m-p/5220613#M554038 <P>I have moved but my Internet keeps going off and on, can you help&nbsp;</P> Fri, 27 Feb 2026 08:40:56 GMT https://helpforum.sky.com/t5/Broadband/My-house-move/m-p/5220613#M554038 Rachel258 2026-02-27T08:40:56Z https://helpforum.sky.com/t5/Broadband/My-house-move/m-p/5220639#M554039 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4626385">@Rachel258</a>&nbsp;You may want to run the diagnostic so linked that below for you!</P><P>&nbsp;</P><P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P><P>You can also run the test via the MySky app on a mobile data connection.</P><P>Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.</P><P>If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).</P> Fri, 27 Feb 2026 09:38:31 GMT https://helpforum.sky.com/t5/Broadband/My-house-move/m-p/5220639#M554039 JimM1 2026-02-27T09:38:31Z https://helpforum.sky.com/t5/Broadband/My-house-move/m-p/5220651#M554043 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4626385">@Rachel258</a>&nbsp; Did you complete a Home Move with Sky?</P> Fri, 27 Feb 2026 09:56:14 GMT https://helpforum.sky.com/t5/Broadband/My-house-move/m-p/5220651#M554043 GD1 2026-02-27T09:56:14Z