topic Broadband installation booking in Broadband

Broadband installation booking

CharlieWSW1 — Thu, 26 Feb 2026 15:12:28 GMT

I have now booked in a broadband installation date twice and yet again, a number of days after having booked, I have received an email from Sky saying I have cancelled the order - when obviously 🙄 I haven't. Trying to find anyone to explain why this is happening is impossible 🤷‍♂️. And is there any point in me trying for a third time??

Re: Broadband installation booking

caesarome — Thu, 26 Feb 2026 16:17:50 GMT

@CharlieWSW1

If you haven't already you will need to speak to them about this as clealry something is causing this to happen.

Re: Broadband installation booking

CharlieWSW1 — Thu, 26 Feb 2026 17:14:17 GMT

Thx - their emails never help say what the issue is and then I can't speak to anyone about it? No contact number or email that is ever responded to. Hope the service is better when / if I ever do get connected.....