topic Compensation due a month ago in Broadband

Compensation due a month ago

jerma — Thu, 26 Feb 2026 14:07:45 GMT

hi there i signed up for sky broadband and recieved my hub in october last year however the contractor didnt show up so i cancelled my order to buy from a different provider for me and my flatmate. on the 1st of january sky emailed me saying i was due compensation for a loss of service and it was to be payed within 30 days. this still hasnt came in yet and when i go to view my bills on my account it says "your bill is not ready yet" can someone help me lol i need my compensation money that i was promised a month ago.

Re: Compensation due a month ago

Chrisee — Thu, 26 Feb 2026 14:33:03 GMT

@jerma there can be delayscas it is Openreach or City Fibre who calculate the amount due. Only Sky can really answer this so I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

This page explains how escalation works My Post Has Been Escalated – What Happens Next on Sky Community

Re: Compensation due a month ago

LauraMac38 — Thu, 26 Feb 2026 14:48:25 GMT

Hi @Chrisee , thanks for escalating this. We’ve sent @jerma an invite to chat.

Thanks, Laura