topic WiFi signal keeps dropping in Broadband

WiFi signal keeps dropping

Damian_H — Thu, 26 Feb 2026 09:27:26 GMT

I keep having issues with my WiFi signal dropping, it is intermittent issue., but today it is beyond my capacity to tolerate as it makes my work impossible and I am struggling to locate a free customer service number and the chat bot is the most unuseful thing one can imagine.

Re: WiFi signal keeps dropping

caesarome — Thu, 26 Feb 2026 09:45:18 GMT

@Damian_H

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: WiFi signal keeps dropping

Amosite12 — Thu, 26 Feb 2026 10:04:45 GMT

I'm the same laptop keeps dropping signal most of this week tbh - tried signal tester and all shows ok but there is an issue obviously- please be honest with your testing!!