topic Re: No internet in Broadband

No internet

Elliotross — Wed, 25 Feb 2026 22:09:55 GMT

My WiFi just stopped working out of nowhere I have no internet...

Re: No internet

caesarome — Wed, 25 Feb 2026 22:19:22 GMT

If you have Sky Fibre and your ONT shows a red light then have a read of this:
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

If nothing there helps then the first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: No internet

Elliotross — Wed, 25 Feb 2026 22:19:26 GMT

My Openreach ONT has a red PON light

Re: No internet

caesarome — Wed, 25 Feb 2026 22:20:38 GMT

@Elliotross

I posted at the same time as you have made your second post here so have a read of my post above especially the first link about the red light.

Re: No internet

Elliotross — Wed, 25 Feb 2026 22:25:56 GMT

I've read it, I need someone from Sky to come and fix this. If it's external issue and it's still not working then they should fix it. Thanks for your help but someone should fix an external issue that came out of nowhere

Re: No internet

JimM1 — Wed, 25 Feb 2026 22:39:46 GMT

@Elliotross You can give sky a call tomorrow, 8am to 8pm customer service will be open!

Re: No internet

caesarome — Wed, 25 Feb 2026 22:42:01 GMT

@Elliotross

Have you run the line test to see if it finds this fault because if it does it might let you book an engineer repair.