topic Re: Broadband is working ok but WiFi signal in 2 upstairs rooms. in Broadband

Broadband is working ok but WiFi signal in 2 upstairs rooms.

Darrenmc11 — Wed, 25 Feb 2026 14:52:09 GMT

When downstairs near the router everything is fine, but WiFi connection keeps dropping in 2 rooms upstairs. Extremely frustrating when working from home and video calls drop. How can we get a WiFi booster in both rooms? Chat function doesn't really help and struggling to find answers on how to contact Sky.

Re: Broadband is working ok but WiFi signal in 2 upstairs rooms.

Estewart — Wed, 25 Feb 2026 14:55:08 GMT

I'm having the same issue. Extremely frustrating.

Re: Broadband is working ok but WiFi signal in 2 upstairs rooms.

Darrenmc11 — Wed, 25 Feb 2026 15:14:19 GMT

All I get from the chat is to do a test, which says everything is fine (which it isn't). Moved from BT as broadband was poor but better than this and at least could contact them.

Everything else says you can get pods if on Max package. I'm on the Max package but unsure how to request them??

Re: Broadband is working ok but WiFi signal in 2 upstairs rooms.

JimM1 — Wed, 25 Feb 2026 15:51:23 GMT

@Darrenmc11 You need to call sky to get even the very 1st one! Calling is dial 150 from your landline phone, or if you have a sky mobile it's the same number.

Re: Broadband is working ok but WiFi signal in 2 upstairs rooms.

Darrenmc11 — Wed, 25 Feb 2026 16:23:18 GMT

Thanks @JimM1. Am I able to call 150 from my mobile (not with Sky mobile)?

Re: Broadband is working ok but WiFi signal in 2 upstairs rooms.

Chrisee — Wed, 25 Feb 2026 16:26:57 GMT

@Darrenmc11 dialling 150 on a mobile willconnect you to your mobile provider not Sky. Dial any of Sky's numbers starting 03 if using a non-Sky line.

Re: Broadband is working ok but WiFi signal in 2 upstairs rooms.

JimM1 — Wed, 25 Feb 2026 16:40:44 GMT

@Darrenmc11 No, @Chrisee answered it all for you... Post 4 on the link below click and find the number!

https://helpforum.sky.com/t5/Broadband/Moving-Home/m-p/5080372

Re: Broadband is working ok but WiFi signal in 2 upstairs rooms.

Darrenmc11 — Wed, 25 Feb 2026 16:45:33 GMT

That's great thanks both. Hopefully get this all sorted.