Poor internet

Jakki895 — Mon, 29 Dec 2025 09:51:49 GMT

Had intermittent Internet for 5 weeks and now it is happening on and off all day everyday. I have autistic and Adhd kids and they are having meltdowns and now can not have there wind down emotional release time due to the horrendous Internet. I expect a refund and compensation and this to be fixed asap

Moderator note: Edited title to remove swearing

Re: bleepe internet

JimM1 — Sat, 27 Dec 2025 22:34:48 GMT

@Jakki895 Posting on the Forum is not going to do it, call sky by dialing 150 from your landline phone!

Re: bleepe internet

Daniel0210 — Sun, 28 Dec 2025 03:46:52 GMT

@Jakki895 wrote:
I expect a refund and compensation and this to be fixed asap

@Jakki895

You won't get a refund and compensation.

Sky usually quote 2 WORKING DAYS as a potential fix time due to the service level agreement in the UK between ISPs and Openreach for fixing a fault. Openreach claim to be successful within that timeframe in about 85% of cases.

Some repairs take longer, for example when a pole or cabinet has been damaged or Openreach / City Fibre need to dig the road up (after getting permission from the local council).

▪️

This link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers so it won't cover your intermittent fault
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when Sky are notified of the fault, you will become eligible for it.

From Ofcom’s website:~
If your broadband or landline service stops working, you will have to report the fault to your provider. If the service is not fixed after two full working days, you would not need to ask for compensation or contact your provider again, as your provider has systems in place that mean you will start receiving compensation automatically if the repair takes too long.

This auto compensation is applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/25 the new rates are £9.98 per day)

▫️There is no equivalent scheme in place for customers in the Republic of Ireland.
▫️There is no automatic compensation for TV services affected by a broadband problem.
▫️Sky broadband being discussed here is a domestic service therefore whilst it's fine for customers who work from home to use it for that purpose they won't receive additional or quicker support.

Re: Poor internet

Mal21 — Wed, 25 Feb 2026 13:13:53 GMT

I pay a lot of money but quality of this internet is just poorer and poorly

Re: Poor internet

caesarome — Wed, 25 Feb 2026 13:18:59 GMT

@Mal21

Poor as in slow or not working ?

topic Re: Poor internet in Broadband

Poor internet

Re: **bleep**e internet

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Re: bleepe internet

Re: bleepe internet