topic TV doesn’t connect in Broadband

TV doesn’t connect

AnnaDem — Wed, 25 Feb 2026 09:40:45 GMT

My phone and laptop are connected and tests show that broadband is ok but tv doesn't connect

Re: TV doesn’t connect

JimM1 — Wed, 25 Feb 2026 10:14:36 GMT

@AnnaDem As you Broadband is all working fine as you suspect that, then the questions are has the TV every worked as a connected device to the sky hub, would be good if you also said HOW that TV is connecting by which method?

Re: TV doesn’t connect

AnnaDem — Wed, 25 Feb 2026 17:34:40 GMT

The TV has never been connected to the hub before. I've just got Sky. So the devices in the hose are ok. But the TV says unable to connect to network

Re: TV doesn’t connect

JimM1 — Wed, 25 Feb 2026 17:46:33 GMT

@AnnaDem Have a look at the two helps below! If you have the white sky Max hub then start with the first one, and Advanced Wireless settings for WPA3-T, especially if you are trying to wireless connect that TV!

Sky Max change settings link.
https://www.sky.com/help/articles/change-wifi-max-hub-settings-a

sky connecting devices
https://www.sky.com/help/articles/connect-devices-to-broadband-start