https://helpforum.sky.com/t5/Broadband/Not-connecting-to-devisces/m-p/5219212#M553724 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3620676">@Lucy-may</a>&nbsp;</P> <P>When it is down after midnight to around 6am then it could be overnight maintenance&nbsp;taking place as per this message at the top of the page:<BR /><A href="https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/m-p/5151847#M535952" target="_blank">https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/m-p/5151847#M535952</A></P> <P><BR />If it still down later then the first thing to check is this link to see if there are any outages in your area, it doesn't always pick up issues straight away so it might be worth trying again later if this is the case:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If your ONT shows a red light then have a read of this:<BR /><A href="https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#" target="_blank">https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#</A></P> <P><BR />If there isn't try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> Wed, 25 Feb 2026 05:39:19 GMT caesarome 2026-02-25T05:39:19Z https://helpforum.sky.com/t5/Broadband/Not-connecting-to-devisces/m-p/5219196#M553719 <P>The WiFi just dropped, reset it a few times and still nothing, we are completely without internet and it's saying something is wrong with it&nbsp;</P> Wed, 25 Feb 2026 02:47:40 GMT https://helpforum.sky.com/t5/Broadband/Not-connecting-to-devisces/m-p/5219196#M553719 Lucy-may 2026-02-25T02:47:40Z https://helpforum.sky.com/t5/Broadband/Not-connecting-to-devisces/m-p/5219212#M553724 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3620676">@Lucy-may</a>&nbsp;</P> <P>When it is down after midnight to around 6am then it could be overnight maintenance&nbsp;taking place as per this message at the top of the page:<BR /><A href="https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/m-p/5151847#M535952" target="_blank">https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/m-p/5151847#M535952</A></P> <P><BR />If it still down later then the first thing to check is this link to see if there are any outages in your area, it doesn't always pick up issues straight away so it might be worth trying again later if this is the case:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If your ONT shows a red light then have a read of this:<BR /><A href="https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#" target="_blank">https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#</A></P> <P><BR />If there isn't try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> Wed, 25 Feb 2026 05:39:19 GMT https://helpforum.sky.com/t5/Broadband/Not-connecting-to-devisces/m-p/5219212#M553724 caesarome 2026-02-25T05:39:19Z