topic Internet light not on in Broadband

Internet light not on

SW369 — Wed, 25 Feb 2026 01:10:41 GMT

Hi,

My internet suddenly stopped working. I reset, unplugged yellow cable, unplugged blue cable (only have blue and yellow cable, nothing connected to purple socket). I have restarted it by plugging out the power socket too and it keeps coming up with green power light, green wifi light, orange voice light (which is normal as I don't have talk) but no internet light.

the broadband checker says it's fine but it clearly isn't as the light isn't on.

Please could anyone assist.

Re: Internet light not on

Daniel0210 — Wed, 25 Feb 2026 05:09:11 GMT

@SW369
Any broadband issues between midnight and 7am could be essential overnight maintenance taking place which is carried out then to minimise disruption. There’s no pre-warning of this. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.

Re: Internet light not on

SW369 — Wed, 25 Feb 2026 10:47:55 GMT

Hi,

yes I think it was just maintenance as it came back on a few mins after I posted on the thread.

Appreciate the response, thank you!