topic Re: Mr Alex Cobley in Broadband

Mr Alex Cobley

AlexCobley — Tue, 24 Feb 2026 21:00:39 GMT

Hi Sky,

WiFi is currently down in the home, but after running the line test it's states there is nothing wrong. Doesn't appear to be router, it's the connection of the router to the web network itself. Are you guys working on the line?

Cheers,

Alex.

Re: Mr Alex Cobley

JimM1 — Tue, 24 Feb 2026 21:38:18 GMT

@AlexCobley Line test does NOT return fault condition for a few hours, see both the links below!

If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby if enough time has passed for a fault condition to be displayed by the software test! This should determine if there's an identified fault affecting multiple households.
https://www.sky.com/servicechecker

And about this is the best, lights tell the whole story....

This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!
https://www.sky.com/help/articles/hub-lights-explained-start

Re: Mr Alex Cobley

Daniel0210 — Wed, 25 Feb 2026 05:08:16 GMT

@AlexCobley wrote:

Are you guys working on the line?

@AlexCobley

No. You haven’t contacted Sky by posting on here. This is a customer ▶️ customer discussion forum where we try to help other customers.

Essenial maintenance usually takes place between midnight and 7am to minimise disruption.