topic Re: Red PON light on Openreach box in Broadband

Red PON light on Openreach box

azza19892 — Tue, 24 Feb 2026 17:21:42 GMT

Hi,

Can anyone help? I have had a fixed red PON light for hours, and the light on the sky max hub is green.

Yet if I run a test through the app, it says everything looks good.

Appreciate any help

Re: Red PON light on Openreach box

JimM1 — Tue, 24 Feb 2026 17:45:52 GMT

@azza19892 See the link from the top off the page below, RED Pon you are never going to work, broadband light fault!

Switch the ONT off for a few minutes, when back on and if it goes any colour apart from a solid Green, call sky!

Can't connect to broadband and have a red light on your ONT

Re: Red PON light on Openreach box

azza19892 — Tue, 24 Feb 2026 18:32:24 GMT

Thank you

I was on a Live chat with an agent. They was about to book an engineer and I lost the chat window 😞

Is there a quick way to get back to it? I can't seem to get back through

Re: Red PON light on Openreach box

JimM1 — Tue, 24 Feb 2026 18:41:46 GMT

@azza19892 No idea, had sky for twenty plus years, and three times have had to call, last time was close on 6 years ago....

Have a look on your account/my messages, engineer booked then you should see it there!

Re: Red PON light on Openreach box

azza19892 — Tue, 24 Feb 2026 18:48:54 GMT

Thanks, but nothing there

They make it almost impossible to reach someone

Re: Red PON light on Openreach box

JimM1 — Tue, 24 Feb 2026 19:31:28 GMT

@azza19892 The call talk is about to shutdown at 8pm not worth you trying now, just call them by dialing 150 on the landline phone if working or a sky mobile if you have that, it's by far the easiest way to speak to Customer Service.

The night time chat opens up shortly, see post 4 off the link below and go from there!

https://helpforum.sky.com/t5/Broadband/Moving-Home/m-p/5080372