topic Re: Have you regretted having the new amazing fibre cable fitted in Broadband

Have you regretted having the new amazing fibre cable fitted

mags_- — Mon, 23 Feb 2026 15:01:55 GMT

Had to have the fibre cable installed... Router in the wrong place...(Fibre cable doesn't bend). Need boosters in three locations in the house. Which had to be paid for ! ! ! Lost connections to security cameras. Any one else having such wonderful treatment from the new all singing dancing updated fibre cable

Re: Have you regretted having the new amazing fibre cable fitted

JimM1 — Mon, 23 Feb 2026 15:06:35 GMT

@mags_- All that is needed and if possible is to move the sky Hub back to where it was before using a longer Ethernet cable from the New ONT....

The hub does NOT require to sit were it is because sky only supplies a very short cable!

The installation Engineers are NOT wireless wifi expert's far from it and the assumption they make that everything will be fine is WRONG in so many way's!

Re: Have you regretted having the new amazing fibre cable fitted

TimmyBGood — Mon, 23 Feb 2026 16:37:21 GMT

@mags_- wrote:
Had to have the fibre cable installed... Router in the wrong place...(Fibre cable doesn't bend).
It does, but not at sharp right-angles. It's the Optical Network Terminal location which is limited: the Hub can be positioned further away from the ONT by acquiring a longer Cat5e ethernet cable.
Need boosters in three locations in the house. Which had to be paid for ! ! !
That's typically a Hub WiFi issue, not fibre. Repeated posts suggest the white Max Hub underperforms in some properties.
Lost connections to security cameras.
With a white Max Hub you may need to reduce the wireless security level from WPA3 to WPA2-PSK using the Hub settings in the My Sky app.
Any one else having such wonderful treatment from the new all singing dancing updated fibre cable
Yes: changing technology can bring complications. FTTP is however a fundamentally better data delivery technology than FTTC as it isn't limited by distance, can carry far higher speeds and doesn't suffer from the myriad fault conditions which affect high frequency electrical signalling over outdoor metallic cores.

Re: Have you regretted having the new amazing fibre cable fitted

mags_- — Mon, 23 Feb 2026 15:27:01 GMT

Forgot to mention as well, telephone base set also has to be in the same awkward location as the router. So have lost two extra handsets. And a divert to check if I received any messages whilst I was out... Fibre cable installer refused to put the cable in original location and .. when speaking to a sky rep (finally). Was advised, you can get it put in the location where it was originally but.... You have to pay for it to be done....

Re: Have you regretted having the new amazing fibre cable fitted

mags_- — Mon, 23 Feb 2026 15:31:52 GMT

Thank you for your comments. That's exactly my thoughts. I can only assume the engineer was on a time schedule and wanted to get to the next job...

Re: Have you regretted having the new amazing fibre cable fitted

TimmyBGood — Mon, 23 Feb 2026 15:53:54 GMT

@mags_- wrote:
Forgot to mention as well, telephone base set also has to be in the same awkward location as the router. So have lost two extra handsets.
Unfortunately the 'phone' socket on the Hub does have to be used and internal wired extensions do stop working: the workaround is usually to have a DECT base station connected to the Hub and use additional DECT handsets around the property. DECT repeaters are also available but typically as a business solution.
Fibre cable installer refused to put the cable in original location and .. when speaking to a sky rep (finally). Was advised, you can get it put in the location where it was originally but.... You have to pay for it to be done....
I suspect that's not really true: Openreach has theoretical options of both 'Premium' and 'Advanced' FTTP installation visits but typically ISPs don't actually have a way of ordering these on domestic subscriptions.

https://www.ispreview.co.uk/index.php/2023/12/openreach-uk-to-launch-fttp-broadband-advanced-installs-in-jan-2024.html

Re: Have you regretted having the new amazing fibre cable fitted

Chrisee — Mon, 23 Feb 2026 16:27:29 GMT

@mags_- most of your issues can be sorted by yourself. As already suggested buy a longer Ethernet cable and movecthe hub to a better location. Ensure it is on a surface so it is above obstructions like radiators. If your home has solid internal walls which are common in older UK homes the Sky WiFi Max packagecis not ideal. However there is nothing stopping you from buying a third party WiFi system as I did myself. The saving in not paying for WoFi Max paid for it in under 18 months.

Re: Have you regretted having the new amazing fibre cable fitted

mags_- — Mon, 23 Feb 2026 16:33:56 GMT

Thank you for your response. I appreciate all the knowledge you are passing on. But. It doesn't help with the problems incurred because of the lack of help and lack of expertise from the engineer. In fact. The attachment from the fibre cable to the cables is loose. As is the junction outside. But have you tried getting through to sky to speak with someone where you can understand the heavily accented English. No. Not prejudiced , I have a hearing problem, no not deaf either. Biggest thing is actually getting through to a live agent... I do appreciate the knowledge you have but it is not really helping me. Thank you

Re: Have you regretted having the new amazing fibre cable fitted

JimM1 — Mon, 23 Feb 2026 16:34:22 GMT

@mags_- There is NO easy way off doing it all, i did the exact opposite, told OR this is where it all has to go, did all the prep work for them, run the Ethernet cable all ready, they were in out all done and dusted in about 45 minutes, they even got to take the rest off the day off as they spoke to me earlier in the morning, resurected the cancelled install because the computer said cancel but they did suspect that was going to happen, said be with you back off 1pm and off into the sunset both went....

Re: Have you regretted having the new amazing fibre cable fitted

Mrsbubble — Mon, 23 Feb 2026 16:44:33 GMT

The router is in the living room 15ft away from sky puck and it always has a problem with WiFi

Re: Have you regretted having the new amazing fibre cable fitted

Chrisee — Mon, 23 Feb 2026 16:48:44 GMT

@mags_- wrote:
Thank you for your response. I appreciate all the knowledge you are passing on. But. It doesn't help with the problems incurred because of the lack of help and lack of expertise from the engineer. In fact. The attachment from the fibre cable to the cables is loose. As is the junction outside. But have you tried getting through to sky to speak with someone where you can understand the heavily accented English. No. Not prejudiced , I have a hearing problem, no not deaf either. Biggest thing is actually getting through to a live agent... I do appreciate the knowledge you have but it is not really helping me. Thank you

@mags_- that isxsomething I can help with I am escalating your first post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

This link explains how escalation works My Post Has Been Escalated – What Happens Next on Sky Community

Re: Have you regretted having the new amazing fibre cable fitted

arcadeavenger — Mon, 23 Feb 2026 17:04:21 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Have you regretted having the new amazing fibre cable fitted

TimmyBGood — Mon, 23 Feb 2026 19:36:58 GMT

@mags_-

Incidentally, at least one online source has a kit solution for DIY relocation of an ONT using plug-in fibre optic couplers with a pre-terminated cable to create an extension: actually using this may or may not upset Openreach.

Re: Have you regretted having the new amazing fibre cable fitted

mags_- — Mon, 23 Feb 2026 19:46:53 GMT

Hi Chrisee,

the cable you are referring to would have to go the width of one room, across a hallway and across a rather large room, which just happens to have a bay window.

we are talking quite a distance.
and I switched on my desk top computer which is connected to a WiFi booster and the WiFi won't connect.

yes I did try all the suggestions. Booster box shows WiFi but it won't connect..

I have already bought a booster for the bedroom.
everything was working fine until I used the up-to-date router

i do appreciate your response.
thank you.

Re: Have you regretted having the new amazing fibre cable fitted

JimM1 — Mon, 23 Feb 2026 19:50:46 GMT

@mags_- Is it the White sky Max hub you have now or the Black upright sky Broadband Hub, picture link if you need to see below!

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

Re: Have you regretted having the new amazing fibre cable fitted

DavidVoyager — Mon, 23 Feb 2026 19:53:24 GMT

Hello,
I recently had my sky fibre installed back at the start of this month and been having constant drop outs. the router is not even a foot away from the ONT, eithernet light keeps going out. Had CityFibre come out today to have a look at the issue and didn't see any issues so it may be a router issue. I'm on the Sky Hub (Black varient not Hub Max) and it only took an hour after the visit for the connection to drop.

So I am now having to reach out to Sky support in the morning over the phone and see if they can send me a new router.

honestly this is getting stupid. my next door neighbour has the same city fibre install but with a different provider and has no issues.

Re: Have you regretted having the new amazing fibre cable fitted

JimM1 — Mon, 23 Feb 2026 20:08:05 GMT

@DavidVoyager If the CF CityFibre Engineer said they were fine then getting a sky Hub replacement is the next for you, take it the call you have to make to sky is too make that all happen now! Your constant drop outs do you see anything sky Hub wise at the time, ie a light changes or nothing at all? See the link below about the sky Broadband hub lights!

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!
https://www.sky.com/help/articles/hub-lights-explained-start

Re: Have you regretted having the new amazing fibre cable fitted

mags_- — Mon, 23 Feb 2026 22:19:15 GMT

Hi ajimni

you guessed correctly.
new all singing dancing white router that doesn't work.
friend said... if it ain't broke, don't fix it...

not for the first time I have thought 'modern technology' bah. You can keep it...

cheers

Re: Have you regretted having the new amazing fibre cable fitted

JimM1 — Mon, 23 Feb 2026 22:34:33 GMT

@mags_- The sky Max hub you have now is a different animal to the old sky Broadband Hub, there are a few settings on it that can help with the transittion from the old to the new, and you have to be very carefull of the booster's that you get to try and work with the sky Max hub, you dont say what you have so makes it kind off hard to work out!

To adjust the Max hub, link is below as a reference but you have to use your MySky mobile app to adjust, the advanced wireless wifi and if it is on WPA3-T step it back to the WPA2-PSK mode, that is the same as the old Broadband Hub was using and as far as it went! Use the link as a reference to do and see the explanation it provides!

Sky Max change settings link.
https://www.sky.com/help/articles/change-wifi-max-hub-settings-a

If you wish to say what boosters you have please do!

Re: Have you regretted having the new amazing fibre cable fitted

Karma888 — Tue, 24 Feb 2026 05:56:20 GMT

Switch to Sky Glass and that wipes out too.