topic Re: Fed up with the Internet in Broadband

Fed up with the Internet

joybp — Tue, 24 Feb 2026 11:47:14 GMT

Is anybody else experiencing that their internet goes off every day at least 2-3 times and always at the same time... Mid morning, mid afternoon and usually early evening we get the message "no internet". Sick and tired of trying to reconnect and having that darn pinwheel spinning on the tv.....

We pay for a service and always seem to have had a problem with the internet. Of course, there doesn't seem to be a way to talk to an actual human anymore...

Re: Fed up with the Internet

Chrisee — Tue, 24 Feb 2026 12:52:50 GMT

@joybp that is not normal. Check the lights on the hub when the connection goes down and use this guide https://www.sky.com/help/articles/hub-lights-explained-start

Re: Fed up with the Internet

JimM1 — Tue, 24 Feb 2026 13:04:34 GMT

@joybp If you do need sky Customer Service, just dial 150 from your sky landline, or a sky mobile if you have that!