topic Re: Outbox in Broadband

Outbox

cowcatandportia — Tue, 24 Feb 2026 08:04:31 GMT

We currently use a BT email address but our wifi is through you. When I use my work email address from homeI can send and receive emails no problem (From my works laptop) I can send and receive emails from my BT address whilst using my works wifi away from home. But emails on my desk top (BT account )refuse to send - I can receive but not send.

I have had emails stuck in my out box at homne (BT address) for iover two days, but when I compile and send from my Iphone (BT address) it goes 1st time.

Please can you assist

Thank you

Re: Outbox

Chrisee — Tue, 24 Feb 2026 08:15:50 GMT

@cowcatandportia there should be no issues between Sky and BT mail. What app are you using to wtite and dispatch emails? Have you tried BT's web mail page to see if that works?

Re: Outbox

TimmyBGood — Tue, 24 Feb 2026 11:03:59 GMT

@cowcatandportia

Typically for an outbound mail issue you'd need to check the SMTP server setting.

https://www.bt.com/help/email/manage-email-account/manual-settings/what-are-the-settings-for-outgoing-and-incoming-bt-email-servers