topic Re: No Internet in Broadband

No Internet

Mike814 — Tue, 24 Feb 2026 00:22:37 GMT

I have no Internet. It says connection to broadband router ✔️ connection to Internet ❌️. Ive tested it, it says all running fine no issues. Cant speak to sky until 8am

Re: No Internet

Dadams — Tue, 24 Feb 2026 01:41:34 GMT

Same with me!

Re: No Internet

Daniel0210 — Tue, 24 Feb 2026 04:16:01 GMT

@Mike814 @Dadams
Any broadband issues between midnight and 7am could be essential overnight maintenance taking place which is carried out then to minimise disruption. There’s no pre-warning of this. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.

Re: No Internet

Karma888 — Tue, 24 Feb 2026 05:53:14 GMT

Same here! Diagnostics looks fine, but it isn't....hate this broadband.

Re: No Internet

Dadams — Tue, 24 Feb 2026 11:37:12 GMT

Still nothing this morning, but now recognises there's a problem