https://helpforum.sky.com/t5/Broadband/Internet-connection-keeps-dropping/m-p/5218019#M553465 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4570580">@Matt340</a>&nbsp;are you able to advise&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4309226">@Pamula</a>&nbsp;what was done if you know?</P> Mon, 23 Feb 2026 16:25:47 GMT JimM1 2026-02-23T16:25:47Z https://helpforum.sky.com/t5/Broadband/Internet-connection-keeps-dropping/m-p/5217766#M553412 I have reset at the wall and the router but it keeps dropping. Service checker says no issues but why is it still having an issue. Mon, 23 Feb 2026 11:42:32 GMT https://helpforum.sky.com/t5/Broadband/Internet-connection-keeps-dropping/m-p/5217766#M553412 Shaunie_leanne 2026-02-23T11:42:32Z https://helpforum.sky.com/t5/Broadband/Internet-connection-keeps-dropping/m-p/5217797#M553417 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4623257">@Shaunie_leanne</a>&nbsp;Take it one step further and run the diagnostic as linked below!</P><P>&nbsp;</P><P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P><P>You can also run the test via the MySky app on a mobile data connection.</P><P>Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.</P><P>If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).</P> Mon, 23 Feb 2026 12:01:53 GMT https://helpforum.sky.com/t5/Broadband/Internet-connection-keeps-dropping/m-p/5217797#M553417 JimM1 2026-02-23T12:01:53Z https://helpforum.sky.com/t5/Broadband/Internet-connection-keeps-dropping/m-p/5217914#M553443 <P>I'm getting the same issue.&nbsp;</P><P>All comes back green no problems, but won't connect&nbsp;</P> Mon, 23 Feb 2026 14:20:02 GMT https://helpforum.sky.com/t5/Broadband/Internet-connection-keeps-dropping/m-p/5217914#M553443 Matt340 2026-02-23T14:20:02Z https://helpforum.sky.com/t5/Broadband/Internet-connection-keeps-dropping/m-p/5217923#M553444 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4570580">@Matt340</a>&nbsp;All 4 lights go Green?</P> Mon, 23 Feb 2026 14:35:06 GMT https://helpforum.sky.com/t5/Broadband/Internet-connection-keeps-dropping/m-p/5217923#M553444 JimM1 2026-02-23T14:35:06Z https://helpforum.sky.com/t5/Broadband/Internet-connection-keeps-dropping/m-p/5217951#M553452 I'm having same issues. All diagnostics come back fine Mon, 23 Feb 2026 15:18:00 GMT https://helpforum.sky.com/t5/Broadband/Internet-connection-keeps-dropping/m-p/5217951#M553452 Pamula 2026-02-23T15:18:00Z https://helpforum.sky.com/t5/Broadband/Internet-connection-keeps-dropping/m-p/5217968#M553456 <P>I phoned sky.&nbsp;</P><P>&nbsp;</P><P>They were able to resolve remotely.&nbsp;</P> Mon, 23 Feb 2026 15:31:14 GMT https://helpforum.sky.com/t5/Broadband/Internet-connection-keeps-dropping/m-p/5217968#M553456 Matt340 2026-02-23T15:31:14Z https://helpforum.sky.com/t5/Broadband/Internet-connection-keeps-dropping/m-p/5218019#M553465 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4570580">@Matt340</a>&nbsp;are you able to advise&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4309226">@Pamula</a>&nbsp;what was done if you know?</P> Mon, 23 Feb 2026 16:25:47 GMT https://helpforum.sky.com/t5/Broadband/Internet-connection-keeps-dropping/m-p/5218019#M553465 JimM1 2026-02-23T16:25:47Z https://helpforum.sky.com/t5/Broadband/Internet-connection-keeps-dropping/m-p/5218209#M553498 <P>I finally got through to a person myself and they did some checks. Said it was an external line issue and they would send an engineer.&nbsp;</P><P>Hopefully sooner rather than later!</P> Mon, 23 Feb 2026 19:32:06 GMT https://helpforum.sky.com/t5/Broadband/Internet-connection-keeps-dropping/m-p/5218209#M553498 Pamula 2026-02-23T19:32:06Z https://helpforum.sky.com/t5/Broadband/Internet-connection-keeps-dropping/m-p/5218222#M553506 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4309226">@Pamula</a>&nbsp;All you can do is keep an eye on all the text's etc and your account orders should also show!</P> Mon, 23 Feb 2026 19:45:45 GMT https://helpforum.sky.com/t5/Broadband/Internet-connection-keeps-dropping/m-p/5218222#M553506 JimM1 2026-02-23T19:45:45Z