topic Re: Wifi keeps dropping out in Broadband

Wifi keeps dropping out

KAY2- — Mon, 23 Feb 2026 09:10:44 GMT

When using our devices. It keeps coming up with our Internet keeps dropping out. And myself and my 2 kids have not noticed and used some data up....not happy

Re: Wifi keeps dropping out

JimM1 — Mon, 23 Feb 2026 10:06:43 GMT

@KAY2- Start here with this one and see if anything is visually happening?

This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!
https://www.sky.com/help/articles/hub-lights-explained-start

Re: Wifi keeps dropping out

icesteelman — Mon, 23 Feb 2026 12:02:01 GMT

@KAY2-

As @JimM1 states, you need to establish if the problem is with the broadband coming into your home or the wi-fi signal provided by your router. Then you can start trying to solve the issue.