https://helpforum.sky.com/t5/Broadband/Wifi/m-p/5217329#M553314 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4622707">@Ionela11</a>&nbsp;Can you take it one point at a time, so the crashing that should not be happening on any regular basis, from the link below say what you have and what you are seeing if anything!</P><P>&nbsp;</P><P>This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P> Sun, 22 Feb 2026 16:11:53 GMT JimM1 2026-02-22T16:11:53Z https://helpforum.sky.com/t5/Broadband/Wifi/m-p/5217203#M553303 <P>The WiFi crashes regularly and the TVs required us to re enter the WiFi code at random as it drops out.</P><P>&nbsp;</P><P>&nbsp;</P> Sun, 22 Feb 2026 14:14:06 GMT https://helpforum.sky.com/t5/Broadband/Wifi/m-p/5217203#M553303 Ionela11 2026-02-22T14:14:06Z https://helpforum.sky.com/t5/Broadband/Wifi/m-p/5217329#M553314 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4622707">@Ionela11</a>&nbsp;Can you take it one point at a time, so the crashing that should not be happening on any regular basis, from the link below say what you have and what you are seeing if anything!</P><P>&nbsp;</P><P>This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P> Sun, 22 Feb 2026 16:11:53 GMT https://helpforum.sky.com/t5/Broadband/Wifi/m-p/5217329#M553314 JimM1 2026-02-22T16:11:53Z