https://helpforum.sky.com/t5/Broadband/Ring-doorbell/m-p/5217301#M553308 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4622780">@me1485</a>&nbsp;If your hub moved, or you have not reconnected then that will be the issue, so it's either that or moved the wifi signal is not reaching, have a look on the ring app, RSSI needs to be down below the 60's if possible!</P> Sun, 22 Feb 2026 15:43:13 GMT JimM1 2026-02-22T15:43:13Z https://helpforum.sky.com/t5/Broadband/Ring-doorbell/m-p/5217291#M553306 <P>Since installing the upgraded WiFi my ring doorbell and camera are showing a red triangle and the word CRITICAL. The batteries are all charged up and when I investigate through the app it shows "we're having trouble connecting. Please try again."</P> Sun, 22 Feb 2026 15:32:23 GMT https://helpforum.sky.com/t5/Broadband/Ring-doorbell/m-p/5217291#M553306 me1485 2026-02-22T15:32:23Z https://helpforum.sky.com/t5/Broadband/Ring-doorbell/m-p/5217301#M553308 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4622780">@me1485</a>&nbsp;If your hub moved, or you have not reconnected then that will be the issue, so it's either that or moved the wifi signal is not reaching, have a look on the ring app, RSSI needs to be down below the 60's if possible!</P> Sun, 22 Feb 2026 15:43:13 GMT https://helpforum.sky.com/t5/Broadband/Ring-doorbell/m-p/5217301#M553308 JimM1 2026-02-22T15:43:13Z