topic Re: Broadband Engineer Visit in Broadband

Broadband Engineer Visit

MikePB1 — Sun, 22 Feb 2026 12:47:27 GMT

Swapping from Vodafone to Sky BB. I have FTTH and used to have Sky Broadband.

Ordered for this Friday and have been told there is an Engineer visiting on Friday. I have told them I don't need an Engineer's visit, but they tell me tehre is nothing they can do!

And now I found out they have subcontracted to a City Fiber Engineer!

Re: Broadband Engineer Visit

TimmyBGood — Sun, 22 Feb 2026 14:07:21 GMT

@MikePB1 wrote:

And now I found out they have subcontracted to a City Fiber Engineer!

Sky has had a carriage deal with CityFibre since last year. Where CityFibre optical infrastructure is in reach of an address, that's what will be commissioned even if there's already Openreach FTTP in place at the property or available locally.

Sky Broadband over CityFibre is actually better value because it's a much more symmetrical connection and offers significantly higher speed bands.

It appears that Sky CS staff don't have an option to over-ride the automated sales platform: if you don't want a duplicate installation then you'd need to cancel the order and go to a different ISP which only uses Openreach.

Re: Broadband Engineer Visit

JimM1 — Sun, 22 Feb 2026 14:05:51 GMT

@MikePB1 And as @TimmyBGood has pointed out, you are now going to get another FF Full Fibre install courtesy of CF CityFibre, and moved off the current OR Full Fibre you have...