topic Re: Do I need Sky Max with Full Fibre 500? in Broadband

Do I need Sky Max with Full Fibre 500?

Its-Polly — Sat, 21 Feb 2026 17:57:58 GMT

I was contacted by Sky last year to upgrade to Full Fibre 500 as fibre was now available in my area. They sent me a white hub and a plug in pod. I had to speak to them today regarding a different issue & whilst on the phone the guy told me I didn't need Max as I had Full Fibre 500 so they would take it off. My concern is why was I on Sky Max in the first place if I didn't need it and will not having it cause any problems?

Re: Do I need Sky Max with Full Fibre 500?

JimM1 — Sat, 21 Feb 2026 18:08:18 GMT

@Its-Polly Have a read below before doing anything else further, all about it!

https://www.sky.com/help/articles/sky-wifi-max
https://www.sky.com/help/articles/enhanced-wall-to-wall-wifi-guarantee

Re: Do I need Sky Max with Full Fibre 500?

Its-Polly — Sat, 21 Feb 2026 18:10:33 GMT

I've already read that but it doesn't seem to answer my question?

Re: Do I need Sky Max with Full Fibre 500?

TimmyBGood — Sat, 21 Feb 2026 18:13:06 GMT

@Its-Polly

If you don't keep the WiFi Max subscription supplement on the account then they'd want that booster pod back.

Re: Do I need Sky Max with Full Fibre 500?

Its-Polly — Sat, 21 Feb 2026 18:14:41 GMT

I don't understand what will not having the Max subscription will do?

Re: Do I need Sky Max with Full Fibre 500?

JimM1 — Sat, 21 Feb 2026 18:26:26 GMT

@Its-Polly Your answer, did you have sky boost with your older product before the FF Full Fibre upgrade, did you require any off the boost features, they are all similar to the sky Max which NOW replaces sky Boost in area's were it all works....

No Max is not required to work on a FF500 feed, the older sky Broadband hub/sky Broadband Booster would work and do fine on a FF500 connection!

If you cancel it all, expect to send the booster back on sky's request and any other features that the package includes will be removed!

The information given to you by the Customer Service may or may not have been correct, no one knows what your conversation was with them!

Re: Do I need Sky Max with Full Fibre 500?

splatto — Sat, 21 Feb 2026 18:18:05 GMT

If your question is

"Do I need Sky Max with Full Fibre 500?" as per the thread title, the answer is it has nothing to do with the Full Fibre 500. It depends on how effectively the WIFI covers your house.

Re: Do I need Sky Max with Full Fibre 500?

Its-Polly — Sat, 21 Feb 2026 18:21:30 GMT

I sent the old hub and booster back as requested when they sent me the white hub. Surely they won't expect me to send the new white one back as that will mean I won't have a hub? I wish they would have been clearer in the first place

Re: Do I need Sky Max with Full Fibre 500?

JimM1 — Sat, 21 Feb 2026 18:25:11 GMT

@Its-Polly Look at the two links below for them and say what you sent back! And looks like you had the old Sky Boost package, so you would have been offered the replacement sky Max package...

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

https://www.sky.com/help/articles/sky-wifi-booster-what-do-you-need-help-with

Re: Do I need Sky Max with Full Fibre 500?

TimmyBGood — Sat, 21 Feb 2026 18:27:49 GMT

@Its-Polly wrote:

Surely they won't expect me to send the new white one back as that will mean I won't have a hub?

They can choose to replace it with the older Sky Broadband Hub.

Re: Do I need Sky Max with Full Fibre 500?

splatto — Sat, 21 Feb 2026 18:30:58 GMT

Surely the original question is just about whether having Full Fibre 500 means you don't need a booster. And the answer is having Full Fibre 500 doesn't automatically negate the need for a booster.

Re: Do I need Sky Max with Full Fibre 500?

JimM1 — Sat, 21 Feb 2026 18:35:55 GMT

@splatto From the post ""I sent the old hub and booster back as requested "" suggest's the old boost package was in use and a POD would be required to cover the wifi signal!

Re: Do I need Sky Max with Full Fibre 500?

splatto — Sat, 21 Feb 2026 18:44:40 GMT

@JimM1 I know. But according to the opening post someone at Sky has told her she doesn't need the booster because she's on Full Fibre 500, which is total nonsense. She seemed to be just asking for clarification on that point.

Re: Do I need Sky Max with Full Fibre 500?

JimM1 — Sat, 21 Feb 2026 18:55:24 GMT

@splatto Yes correct but that is why i included further down because i suspected that Boost was involved which Max replaces!

""The information given to you by the Customer Service may or may not have been correct, no one knows what your conversation was with them!""

The old SR203 with a SE210 covers a home fairly well, but it IS NOT mesh for the older SE210!

Re: Do I need Sky Max with Full Fibre 500?

splatto — Sat, 21 Feb 2026 19:04:14 GMT

@Its-Polly wrote:
I don't understand what will not having the Max subscription will do?

It's means you don't have the guarantee of WIFI covering every corner of your house.

Re: Do I need Sky Max with Full Fibre 500?

JimM1 — Sat, 21 Feb 2026 19:35:20 GMT

@splatto It's way more than that for sky Max..... All off the points below!

Sky WiFi Max

Add this to one of our Part Fibre or Full Fibre Sky Broadband packages to get:

Our fastest WiFi Guarantee - WiFi in every room or money back.
Advanced security for safer browsing.
Parental controls to take charge of your home WiFi.
Engineer visits at a time that suits you.
Mobile data for broadband outages.
Prioritise a device for an enhanced connection.

Re: Do I need Sky Max with Full Fibre 500?

splatto — Sat, 21 Feb 2026 19:38:25 GMT

Whatever. I'm done with this. I would imagine she's lost the will to live after reading most of these replies.