topic Re: Broadband keeps crashing in Broadband https://helpforum.sky.com/t5/Broadband/Broadband-keeps-crashing/m-p/5216795#M553197 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2345752">@derrenmason</a>&nbsp;Have you tried this link as below...</P><P>&nbsp;</P><P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P><P>You can also run the test via the MySky app on a mobile data connection.</P><P>Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.</P><P>If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).</P><P>&nbsp;</P> Sat, 21 Feb 2026 16:14:59 GMT JimM1 2026-02-21T16:14:59Z Broadband keeps crashing https://helpforum.sky.com/t5/Broadband/Broadband-keeps-crashing/m-p/5216792#M553194 .my sky broadband keeps stopping ,it making my skygslss TV freeze and buff and devices around home keep losing connection. I have tried all the listed ideas and still doing it Sat, 21 Feb 2026 16:11:30 GMT https://helpforum.sky.com/t5/Broadband/Broadband-keeps-crashing/m-p/5216792#M553194 derrenmason 2026-02-21T16:11:30Z Re: Broadband keeps crashing https://helpforum.sky.com/t5/Broadband/Broadband-keeps-crashing/m-p/5216795#M553197 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2345752">@derrenmason</a>&nbsp;Have you tried this link as below...</P><P>&nbsp;</P><P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P><P>You can also run the test via the MySky app on a mobile data connection.</P><P>Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.</P><P>If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).</P><P>&nbsp;</P> Sat, 21 Feb 2026 16:14:59 GMT https://helpforum.sky.com/t5/Broadband/Broadband-keeps-crashing/m-p/5216795#M553197 JimM1 2026-02-21T16:14:59Z