topic Re: Recieved returns kit in Broadband

Recieved returns kit

Shannon2097 — Fri, 20 Feb 2026 22:08:31 GMT

Hi I've just recieved a returns kit for my broadband but I don't want to cancel it? I understand I was late paying the bill but that's because I've been in and out of hospital with a family member but I have paid the outstanding but now seem like I have no wifi and have to return it?

Re: Recieved returns kit

caesarome — Fri, 20 Feb 2026 22:30:49 GMT

@Shannon2097

How late were you in paying the bill, was it 56 days or more as that is when Sky can cancel accounts if there is an outstanding bill that has not been paid. If it is less than this I would suggest calling them tomorrow to see what they say.

Re: Recieved returns kit

Daniel0210 — Sat, 21 Feb 2026 05:32:43 GMT

@Shannon2097 wrote:

but I have paid the outstanding but now seem like I have no wifi and have to return it?

@Shannon2097

Did you also set up a new direct debit or continuous card payment method as services definitely won't return if you haven't done that too.

As @caesarome has stated if your payment is 2+ weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).