topic Re: WhatsApp in Broadband

Hailstorm64 — Fri, 20 Feb 2026 13:04:50 GMT

My WhatsApp is not working, unable to send and receive calls or messages when Wi-Fi is on. It says not connected to internet. Can anyone help?

Re: WhatsApp

JimM1 — Fri, 20 Feb 2026 14:14:32 GMT

@Hailstorm64 Check what the setting is on your broadband shield product and adjust as needed for any whatsapp problems!

Sky Broadband Shield | Sky Help | Sky.com | Sky Help | Sky.com

If the sky Hub is not connected then do the service checker below!

If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby if enough time has passed for a fault condition to be displayed by the software test! This should determine if there's an identified fault affecting multiple households.
https://www.sky.com/servicechecker

Re: WhatsApp

Hailstorm64 — Fri, 20 Feb 2026 18:19:36 GMT

I rang Sky helpline and they got me to click on forget network and reload again. Now working. He did mention something about the shield but I am not very good with IT. thss as nod for your response

Re: WhatsApp

JimM1 — Fri, 20 Feb 2026 18:50:42 GMT

@Hailstorm64 As long as you got it all working, that is all that matters!👍