Intermittent broadband

Bill672 — Fri, 20 Feb 2026 17:58:36 GMT

WiFi connect but today the connection to the internet has been dropping every hour. I've reset everything but it is still happening.. Anything you can suggest?

Re: Intermittent broadband

JimM1 — Fri, 20 Feb 2026 18:58:41 GMT

@Bill672 Would help a little if you said what, take a look at the help link below and say what you see, also linked is the diagnostic test below that to try!

This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR ONT also require to be looked at!
https://www.sky.com/help/articles/hub-lights-explained-start

this will check below!

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

topic Intermittent broadband in Broadband

Intermittent broadband

Re: Intermittent broadband