topic Intermittent broadband connection in Broadband

Intermittent broadband connection

MickyBoom — Fri, 20 Feb 2026 17:14:20 GMT

Nothing has changed within my home but recently my connection seems to drop a lot, only connected by WiFi. When it is there it seems fine and speed good but it drops quite a lot randomly.

followed steps in app but says no issue.

Re: Intermittent broadband connection

JimM1 — Fri, 20 Feb 2026 17:31:01 GMT

@MickyBoom Do you see anything from the link below when it happens, take a look!

This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR ONT also require to be looked at!
https://www.sky.com/help/articles/hub-lights-explained-start

Re: Intermittent broadband connection

JimM1 — Tue, 24 Feb 2026 08:59:19 GMT

@MickyBoom

Re: Intermittent broadband connection

Rae888 — Tue, 24 Feb 2026 09:59:14 GMT

Having this problem myself - been fine always but recently connection is dropping and Netflix and other apps is interrupted by downloading/buffering. Says connection is good despite this.