https://helpforum.sky.com/t5/Broadband/Not-connecting/m-p/5216079#M552999 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4621166">@JamesK55</a>&nbsp;</P> <P><SPAN>Are you referring to the Service Checker? The service checker doesn't necessarily disclose a problem immediately and there can be up to an hours delay before it picks up a lost connection which is why, on here, we tend to advise on trying it again later.</SPAN></P> Fri, 20 Feb 2026 14:05:30 GMT Daniel0210 2026-02-20T14:05:30Z https://helpforum.sky.com/t5/Broadband/Not-connecting/m-p/5216075#M552998 <P>Status. &nbsp; Not connected &nbsp; Even though when testing via my phone says it's working&nbsp;</P> Fri, 20 Feb 2026 13:59:30 GMT https://helpforum.sky.com/t5/Broadband/Not-connecting/m-p/5216075#M552998 JamesK55 2026-02-20T13:59:30Z https://helpforum.sky.com/t5/Broadband/Not-connecting/m-p/5216079#M552999 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4621166">@JamesK55</a>&nbsp;</P> <P><SPAN>Are you referring to the Service Checker? The service checker doesn't necessarily disclose a problem immediately and there can be up to an hours delay before it picks up a lost connection which is why, on here, we tend to advise on trying it again later.</SPAN></P> Fri, 20 Feb 2026 14:05:30 GMT https://helpforum.sky.com/t5/Broadband/Not-connecting/m-p/5216079#M552999 Daniel0210 2026-02-20T14:05:30Z