topic Poor wifi in Broadband

Poor wifi

Eggs75 — Fri, 20 Feb 2026 13:37:54 GMT

Hello I am constantly having problems with teams calls from my laptop and mobile phone via the Wi-Fi this is frustrating as I keep having to wait to rejoin calls I have reset the Wi-Fi router tried moving my computer and still keep having issues we are also having connection issues with the sky TV. Also connection in my daughter's bedroom with the y star Wi-Fi extender is an average at best and in the back living room the Wi-Fi is poor could you please arrange to resolve thanks Eric

Re: Poor wifi

caesarome — Fri, 20 Feb 2026 13:55:06 GMT

@Eggs75

Try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices

If not and if you have Wi-Fi Max on your account then Sky will supply up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

Select "No, I still need help" at the bottom on the above link.