topic Re: Notify engineer in Broadband

Notify engineer

Adam721 — Fri, 20 Feb 2026 13:21:14 GMT

I have an engineer appointment on 25/2/26 to connect fibre. One is planned for 1pm-6pm. I won't be in until 4:30pm. How do I notify someone?

Re: Notify engineer

Daniel0210 — Fri, 20 Feb 2026 13:25:21 GMT

@Adam721

See the 'reschedule' section in this link

https://www.sky.com/help/articles/sky-broadband-engineer-visits

Re: Notify engineer

Adam721 — Fri, 20 Feb 2026 13:40:43 GMT

I don't want to reschedule. Just ask them to come after 4:30pm.

Re: Notify engineer

Daniel0210 — Fri, 20 Feb 2026 13:46:53 GMT

@Adam721

The appointment time will be 1-6. The job itself may need more than 90 minutes anyway. You'll be better off rescheduling it to a day you're available all day because if the engineer gets no reply you will be charged £25 for a missed appointment.