topic Re: Full fib in Broadband

Full fib

Mick140363 — Wed, 07 Jan 2026 10:19:15 GMT

Not te received a new router only a cat 6 cable delivered

Re: Full fib

JimM1 — Wed, 07 Jan 2026 10:52:27 GMT

@Mick140363 Good sign that is all you need to change over the system from a copper connection to a FF Full Fibre, if you have the black upright sky Broadband Hub then you are good to go, have linked the hubs below if you need to go look!

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

Re: Full fib

P123gat — Thu, 19 Feb 2026 20:07:27 GMT

Just had full fibre installed and cannot install Wi-Fi onto my tv it keeps saying password incorrect

Re: Full fib

caesarome — Thu, 19 Feb 2026 20:14:22 GMT

@P123gat

Have you checked that you are not entering a zero instead of a letter O or a number 1 instead of a letter l or vice versa ?

Re: Full fib

P123gat — Thu, 19 Feb 2026 20:18:31 GMT

Yes tried various permutations probably ring sky tomorrow thanks for help

Re: Full fib

simon194 — Fri, 20 Feb 2026 10:57:46 GMT

@caesarome wrote:
@P123gat
Have you checked that you are not entering a zero instead of a letter O or a number 1 instead of a letter l or vice versa ?

Try doing a full reset on the hub. You might have been given hub that someone had changed the password from the default.

I had the same happen when I had a faulty hub replaced.