topic Re: no internet in Broadband

no internet

Johnky — Fri, 20 Feb 2026 00:51:57 GMT

it started in 12:00 almost an hour. any idea?

Re: no internet

NKenners — Fri, 20 Feb 2026 01:00:32 GMT

Same! Started an hour or so ago, Milton Keynes - Buckinghamshire. My account says everything is fine and working etc. Hub has no light for internet and amber for voice. Green for power and the one next to the voice one (hub or WiFi?) seems lots of similar posts!

Re: no internet

Ricky99 — Fri, 20 Feb 2026 01:10:41 GMT

SAME! no internet from 12:10am. Birmingham area!

Re: no internet

NKenners — Fri, 20 Feb 2026 01:20:28 GMT

Mine seems to be back on!!

Re: no internet

Ricky99 — Fri, 20 Feb 2026 01:23:59 GMT

no change here. still no internet connection! Are Sky carrying any network updates in some areas?

Re: no internet

NKenners — Fri, 20 Feb 2026 01:29:38 GMT

Not sure! As far as I can see on social media platforms I use, I can't see much in terms of outage nationally so at a guess, maybe!? Geographically we aren't even close counties wise...

Re: no internet

Daniel0210 — Fri, 20 Feb 2026 05:10:10 GMT

As you've all posted in the early morning any broadband issues between midnight and 7am could be essential overnight maintenance taking place which is carried out then to minimise disruption. There’s no pre-warning of this. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.

Re: no internet

Johnky — Fri, 20 Feb 2026 08:08:20 GMT

Yes. i'm working in that moment. finally i used my three 5G to upload all coding to complete. it. i dont know when did it recover because i used the 5G network. they should inform us earlier 😞

Re: no internet

Daniel0210 — Fri, 20 Feb 2026 08:10:34 GMT

@Johnky

As stated above Openreach / City Fibre don't give prior notice of this work.

Re: no internet

Chrisee — Fri, 20 Feb 2026 08:16:21 GMT

@Johnky Sky are often not made aware when Openreach will be taking down equipment at one of their exchanges for essential work affecting a few hundreds or thousand lines serving customers of multiple ISPs. No domestic ISP can or will guarantee 24/7 connectivity.