topic Compensation in Broadband

Compensation

Marko8 — Fri, 20 Feb 2026 07:34:59 GMT

Broadband still not connected. Was booked for a week ago. Lost £247 500 so far. How do I claim it back.

Re: Compensation

Daniel0210 — Fri, 20 Feb 2026 07:45:52 GMT

@Marko8 wrote:

Lost £247 500 so far. How do I claim it back.

Not sure what that amount is supposed to be?

Auto compensation for delayed installation is explained in this link. It is applied 30 days after the installation is completed as a credit on your Sky Broadband account.

https://www.sky.com/help/articles/auto-compensation

Re: Compensation

Chrisee — Fri, 20 Feb 2026 07:53:43 GMT

@Marko8 hope you are joking as no service provider will compensate a customer for lost business. Compensation is paid for delays in service provision on Sky's domestic service as explained here Customer Auto-Compensation | Sky Help | Sky.com This scheme is approved by Ofcom.

By the by the contract for a Sky domestic broadband limmits use of the connection to "privste use for you and your household only" Sky's business services have a different contract but I expect you will find they include a clause excluding "consequential loss".