topic Re: No internet in Broadband

No internet

Amyba1 — Fri, 20 Feb 2026 00:47:36 GMT

Have no internet, have only had this issue since going over to fibre. City fibre box says all ok. No internet light on sky box and orange on voice. Broadband checker says all ok in area and for my broadband. Anyone know how to fix this?

Re: No internet

NKenners — Fri, 20 Feb 2026 01:01:29 GMT

Same! Started an hour or so ago, Milton Keynes - Buckinghamshire. My account says everything is fine and working etc. Hub has no light for internet and amber for voice. Green for power and the one next to the voice one (hub or WiFi?) seems lots of similar posts!

Re: No internet

Ricky99 — Fri, 20 Feb 2026 01:06:10 GMT

lost internet from 12:10am 20/02, local south Birmingham

Re: No internet

Daniel0210 — Fri, 20 Feb 2026 05:12:55 GMT

Any broadband issues between midnight and 7am could be essential overnight maintenance taking place which is carried out then to minimise disruption. There’s no pre-warning of this. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.