topic Re: Wfi issues in Broadband

Wfi issues

Charlotte8240 — Thu, 19 Feb 2026 22:08:57 GMT

I'm constantly having issues with my WiFi being slow or unable to connect devices. It says today that there are to many connection to the access point

Re: Wfi issues

JimM1 — Thu, 19 Feb 2026 22:32:23 GMT

@Charlotte8240 The Forum is NOT sky Customer Service so has NO idea to what you have or what you are seeing. The detail requires to come from you if you know, or if not you can call sky dialing 150 from your connected landline or a sky mobile!

What sky Hub and boosters do you have connected to the system? see the links below if you are not sure. Also the message what is it relevant too if not a sky AP in use!

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

https://www.sky.com/help/articles/sky-wifi-booster-what-do-you-need-help-with

Re: Wfi issues

JimM1 — Thu, 19 Feb 2026 22:34:11 GMT

@Charlotte8240 Also the slow part see this linked info!

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices

and

https://www.sky.com/help/articles/broadband-speeds-explained