https://helpforum.sky.com/t5/Broadband/Broadband-Connection-Dropped/m-p/5215525#M552860 <P>Why has my Internet connection dropped and won't reconnect after I have reset it all?</P> Thu, 19 Feb 2026 17:41:55 GMT IAmGroot1 2026-02-19T17:41:55Z https://helpforum.sky.com/t5/Broadband/Broadband-Connection-Dropped/m-p/5215525#M552860 <P>Why has my Internet connection dropped and won't reconnect after I have reset it all?</P> Thu, 19 Feb 2026 17:41:55 GMT https://helpforum.sky.com/t5/Broadband/Broadband-Connection-Dropped/m-p/5215525#M552860 IAmGroot1 2026-02-19T17:41:55Z https://helpforum.sky.com/t5/Broadband/Broadband-Connection-Dropped/m-p/5215528#M552861 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4481232">@IAmGroot1</a>&nbsp;Take a look at the link below and the lights on the hub say what is going on!</P><P>&nbsp;</P><P>If you haven’t done it already use the below link to check to see if there are any <U><EM><STRONG>broadband problems or outages nearby if enough time has passed for a fault condition to be displayed by the software test!</STRONG></EM></U> This should determine if there's an identified fault affecting multiple households.<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P><P>&nbsp;</P><P>This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also <U><STRONG>Full Fibre then the lights on the OR/CF ONT also require</STRONG></U> to be looked at!<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P> Thu, 19 Feb 2026 17:48:15 GMT https://helpforum.sky.com/t5/Broadband/Broadband-Connection-Dropped/m-p/5215528#M552861 JimM1 2026-02-19T17:48:15Z