topic Re: Broadband speed in Broadband

Broadband speed

JONNO+8 — Thu, 19 Feb 2026 13:14:38 GMT

Can you please tell me why I'm getting download speeds between 150-190 when I'm supposed to be guaranteed at least 400? My speed has been low for a few weeks now.I thought it might just be temporary but looks like it's not

Re: Broadband speed

JimM1 — Thu, 19 Feb 2026 13:53:17 GMT

@JONNO+8 See the link below from the sky help!

https://www.sky.com/help/articles/broadband-speeds-explained

also may help you then

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices

Re: Broadband speed

JONNO+8 — Thu, 19 Feb 2026 13:45:08 GMT

Thank you but I already read that before I asked the question.

Re: Broadband speed

JimM1 — Thu, 19 Feb 2026 13:51:43 GMT

@JONNO+8 Post up you broadband service checker history use the > to expand and see, the linked below post 4 to see what you need to look at, also linked to the checker!

Service Checker bars
https://helpforum.sky.com/t5/Broadband/Broadband-speeds-reported-versus-actual/td-p/5171393

https://www.sky.com/servicechecker

https://www.speedtest.net/my-result/d/aee0ec89-99ee-4db5-abcd-07ec9673681d

Wifi connected about 20' away from the router all devices connected and from the other day!

Re: Broadband speed

JONNO+8 — Thu, 19 Feb 2026 13:57:44 GMT

Sky checker is saying everything is fine but my speed checker says different

Re: Broadband speed

JimM1 — Thu, 19 Feb 2026 14:15:06 GMT

@JONNO+8 Your picture posted has to be approved before general viewing is allowed, so will take a look at it when it get's cleared!

Not sure what you mean with MY Speed checker can you not speed test like the sample and post a link to it!

Here is a linked two different server's and two different result's....

https://www.speedtest.net/my-result/d/ef9de043-fc61-4358-bd85-d018aee97971

https://www.speedtest.net/my-result/d/1a98e022-fc57-4371-b7ab-6ea102d4807a

And again, look at the timestamps.....

https://www.speedtest.net/my-result/d/2e0221fb-f57f-4ff6-9466-6c9675653bc2

Re: Broadband speed

TimmyBGood — Thu, 19 Feb 2026 14:29:38 GMT

@JONNO+8 wrote:

Sky checker is saying everything is fine but my speed checker says different

That's because the Sky figure is speed delivered as far as the Hub over optical fibre and ethernet cable, while you are 'testing' the local WiFi.

The 'guaranteed' wireless speed is 25Mbs if the WiFi Max subscription supplement is on the account.

Re: Broadband speed

JimM1 — Thu, 19 Feb 2026 16:01:11 GMT

@JONNO+8 Not sure what mobile/what sky Hub you have when wireless wifi testing like you are doing, as your bars for wifi are indicating not a strong wifi signal, but do they ever show you a nimber in them ie a 5 or a 6, if so and not showing then you are connected on the 2.4Ghz band and no idea where your sky Hub or a sky booster if connected to one off those. At least you iphone xr is wifi5 so in theory it should do your 500Mb/s speed fine you just have to check it all out if it can do it...

Added my Samsung mobile to your server as a speed test did it as a screenshot also so wait until cleared for viewing!

Samsung A54 speedtest screenshot!

Linked also for quicker viewing below!

https://www.speedtest.net/result/a/11440790249