topic Re: How to book engineer via app in Broadband

How to book engineer via app

Leew1708 — Thu, 19 Feb 2026 12:21:06 GMT

I have been having issues with the app and was advised by sky customer service I can book an engineer via app but this doesn't come up.

With the option to do this and don't want to keep calling customer service

could anyone advise please

Re: How to book engineer via app

Chrisee — Thu, 19 Feb 2026 13:00:03 GMT

@Leew1708 the service checker in the My Sky app can offer tombook an engineer if it idetifies a fault where an engineer is required such as loss of connection or a serious issue with speed to the hub.

Re: How to book engineer via app

JimM1 — Thu, 19 Feb 2026 13:42:15 GMT

@Leew1708 There is NOTHING an Engineer will be able to do with an app type problem, that is NOT what they are for! App issue would be best addressed with Customer Service but depending on what is going on you will get the uninstall it, re-install it and reconnect by logging into the system again.... See if the help or the video does anything off any good linked below!

My Sky app | Sky Help | Sky.com | Sky Help | Sky.com